CUSTOMER SERVICE REPRESENTATIVE/ADMINISTRATIVE ASSISTANT
Company: FastSigns
Location: Hartford
Posted on: October 10, 2024
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Job Description:
Do your friends and co-workers refer to you as a people person?
Have friends or people told you or suggested you go into sales? Do
you enjoy working with people? Do you enjoy helping people solve
problems by offering advice and consultation? Are you looking for a
job that offers constant learning, skills growth and a career path?
If so we are looking for employees just like you in the
ever-changing Sign Industry.
As a FASTSIGNS Customer Service Representative, you will be the
initial contact with current customers as well as prospective
customers in our FASTSIGNS Center. You will work with customers in
numerous ways such as email, telephone, in-person and at their
place of business. You will be working to build long-lasting
relationships by turning prospects into customers and then into
long term clients.
The sign industry is ever changing and dynamic. All you have to do
is look all around and youll see there are signs of all types
everywhere. You will never be bored working in the sign industry as
even the smallest of jobs up to very large projects are unique and
highly customized.
FASTSIGNS is the franchise industry leader with over 700 locations
in many countries worldwide. We have the most extensive training
programs both online and in-person in the industry. Working for
FASTSIGNS will allow you to grow your personal and business skills.
At FASTSIGNS we pride ourselves on the best customer service in the
Sign Industry and to prove it we survey our customers to ensure we
constantly improve our service.
Our ideal candidate for this position is someone who is outgoing,
responsive, eager to learn and has the ability to build
relationships. Great listening skills, documentation and
organization are highly valued in candidates for this position. You
will learn to prepare estimates, implement work orders and ensure
timely delivery of finished orders. You will be involved in daily
team meetings, execute business and marketing plans and be
intimately involved in the success of the FASTSIGNS Center.
We are not just looking for just anyone to fill this position, we
are looking for someone that believes they are the best! We dont
consider this position as an entry-level we consider the position a
stepping stone for any individual who wants a career path and
personal growth in their life. If you think you have what it takes
to be successful in this dynamic industry we encourage you to
apply. Are you that person?
RESPONSIBILITIES
1. Serve as first point of contact for walk-in, email, E-commerce
and telephone customers.
2. Develop annual sales plan with Franchisee or Center Manager,
detailing activities to follow during the fiscal year.
3. Demonstrate the ability to carry on a business conversation with
customers and decision makers.
4. Consultative sell and make recommendations to prospects and
clients using various products and Brand Standards.
5. Identify sales prospects and contact these using a "drill down"
and "share of wallet" concept.
6. Develop and maintain a database of qualified leads through
referrals, telephone canvassing, direct mail and email.
7. Follow up on new leads and referrals resulting from telephone,
marketing and email activity.
8. Develop a complete understanding of pricing and proposal
models.
9. Complete all paperwork and follow established center procedures
from initiation through completion of a project (i.e., Work Order,
credit approvals, POS entry, pre-payment collection, artwork
approval, delinquent account collection, reporting).
10. Prepare estimates and establish/maintain estimate follow-up
procedures.
11. Communicate with customers on order status and changes the
production schedule.
12. Execute a variety of marketing functions: In-center database
mailings based on targeted POS lists, thank you cards 5-7 days
after order is picked up, implement a call-mail-call program,
distribute press releases regarding center activities, execute
FASTMAIL campaigns, etc.
13. Maintain an attractive retail environment (clean, organized and
functional).
14. Support center Franchisee or center manager as needed with
reports, close-out, invoices, and daily, weekly and monthly
paperwork. Ensure WIP summary is up to date.
15. Prepare status reports, including activity, closings,
follow-up, and adherence to goals for weekly sales meetings.
Participate in center staff and sales meetings.
16. Assist in the implementation of company marketing plans as
needed.
17. Perform market research, competitive shops and customer
surveys.
18. Identify and resolve customer satisfaction issues.
19. Establish and maintain effective team relationships with all
support departments.
20. Adhere to all company policies, procedures and business ethics
codes.
21. Contact customers within 3-5 days or order pick-up/delivery to
confirm customer satisfaction.
22. Participate in and practice the brand mentality of "Everybody
Sells". Constantly be looking for sales opportunities for the
center.
23. Serve as a backup for answering the phone if the Franchisee,
manager and sales/service employees are busy assisting other
customers. Assist at the front counter as needed.
24. Understand the sales process enough to consult with customers
to determine project needs and solutions.
ADDITIONAL RESPONSIBILITIES
1. Participate in marketing events such as open house(s) and
telemarketing programs.
2. Assist in collection of account receivables.
3. Coordinate shipping schedules and delivery of merchandise and
services.
Compensation: $16.00 - $18.00 per hour
At FASTSIGNS, every day is unique and presents exciting
opportunities, including new ways to use your talent and grow your
skills. We have a large network of independently owned locations -
both locally and internationally - who offer competitive pay and
ongoing training opportunities.
Are you ready to plan for your future? Discover your next career.
Make your statement.
Learn more by exploring the positions offered by FASTSIGNS
centers.
This franchise is independently owned and operated by a franchisee.
Your application will go directly to the franchisee, and all hiring
decisions will be made by the management of this franchisee. All
inquiries about employment at this franchisee should be made
directly to the franchise location, and not to FASTSIGNS
Corporate.
Keywords: FastSigns, Middletown , CUSTOMER SERVICE REPRESENTATIVE/ADMINISTRATIVE ASSISTANT, Administration, Clerical , Hartford, Connecticut
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