Senior Operations Manager - ASPCA
Company: Joveo CPA - ASPCA
Location: Pawling
Posted on: October 9, 2024
|
|
Job Description:
Summary: Are you a skilled, strong team leader who thrives in a
fast-paced, complex work environment? Do you love to collaborate
with other leaders and engage in creative troubleshooting? Are you
as passionate about cultivating a healthy team culture as you are
about helping at-risk animals? If so, the role of Senior Director
of Operations at the ASPCA---s Recovery & Rehabilitation Center
(R&R Center) might be right for you The Senior Director of
Operations will supervise a branch of 25 staff: the Manager of
Placement & Transport (direct report), the Senior Manager of
Volunteers & Foster (direct report), the Senior Manager of Care &
Enrichment (direct report), the Transport Coordinator (indirect
report), 3 Managers of Care & Enrichment (indirect reports), and 18
Care & Enrichment Technicians. In addition to serving as a critical
part of R&R Center leadership, this role oversees all
Operations Branch functions, including intake procedures, daily
care and low-stress husbandry and housing, a robust enrichment
program, foster, volunteer and direct adoptions programs,
volunteer/foster training and support, animal placement and
transport, facility maintenance, supply and inventory management,
working closely with Behavior and Medical staff to maximize both
physical and psychological well-being, keeping meticulous animal
records, communicating with owners of animals in the R&R
Center---s temporary care, and providing input to inform animal
pathway planning. This position is perfect for a leader who
embraces the power of teamwork to achieve shared goals. The ideal
candidate has a comprehensive understanding of shelter operations
and best practices, a gift for leading multiple shelter programs
simultaneously, excellent low-stress and defensive handling skills,
strong people management and team leadership skills, and superior
interpersonal skills. Recovery & Rehabilitation Center Overview &
Upcoming Launch The R&R Center, currently under construction in
Pawling, NY, will be a unique program dedicated to providing
integrated sheltering, behavioral, and medical care for canine
victims of cruelty and neglect rescued through the ASPCA---s
partnership with the NYPD. The R&R Center team will work
closely with ASPCA teams in New York City, including the Animal
Recovery Center (ARC), the Animal Hospital (AAH), the Canine Annex
for Recovery and Enrichment (CARE), and the Adoption Center.
Alongside the R&R Center Vice President, the Senior Director of
Veterinary Services, and the Senior Director of Animal Behavior,
the Senior Director of Operations will lead R&R Center program
development and hiring in preparation for launch in mid-2025. When
the facility opens, this group of leaders will provide ongoing
supervision and support for a unified integrated care team,
establishing a collaborative team culture, prioritizing dogs---
physical and psychological needs equally, continually honing
procedures and processes to ensure efficient operations, guiding
decisions about animal treatment and outcomes, and collaborating
with other ASPCA team leaders. The target start date for this
position will be October 16, 2024. The role will begin remotely and
report to the R&R Center in Pawling, NY in 2025.
Responsibilities: Development Phase: The following responsibilities
apply to the R&R Center---s development phase, which includes
program development, staff hiring and onboarding, and construction
completion. This phase will end after program launch, when the team
is fully staffed at the end of 2025. Responsibilities include but
are not limited to: Program Development (50%) Participate in the
R&R Center program development and lead all aspects of
Operations Branch preparation, including the development of
volunteer, foster, and direct adoptions programs; collaborate with
other R&R Center leadership to build team-wide structure and
systems Rapidly gain familiarity with ASPCA org-wide goals and
strategies; learn about the work of Rehabilitation Services teams,
as well as teams in New York City who will closely partner with the
R&R Center; build new, collaborative relationships with
colleagues and streamline systems where work intersects Led by the
VP, work with other Senior Directors to develop a comprehensive
R&R Center SOP package Alongside other R&R Center
leadership team members, develop strong relationships with
community stakeholders With the VP, other Senior Directors and the
Program Development Core Team, create and execute a program launch
plan, ensuring that staff, program structure and equipment are all
in place for the start of operations Team Hiring and Onboarding
(40%) Working with the Program Development Core Team, the R&R
Center VP and other Senior Directors, develop an onboarding package
for all new hires Hire and onboard direct reports and oversee the
hiring and onboarding of all other Operations Branch staff Work
with other R&R Center leads to develop a clear vision for team
culture and communication, grounded in an integrative care model
and aligned with ASPCA Core Values As the R&R Center team
grows, ensure the development of a healthy, cohesive culture
R&R Center Facility Preparation Support (10%) Serve as a
program expert, collaborating with the ASPCA---s Real Estate and
Capital Projects and Facilities Operations teams to help shepherd
the R&R Center facility from construction to completion Attend
meetings with internal partners and external vendors, bring
program-specific input to conversations as needed to inform
decisions Work with internal partners and external vendors to
ensure that all supplies, including those needed by the Behavior
Branch, have been purchased, delivered and installed on time for
launch As part of a detailed launch plan, ensure that staff become
familiar with their new building and that all staff receive
training on equipment/tools they---ll use during daily operations
Implementation Phase: The following responsibilities apply to the
R&R Center---s implementation phase, which will begin at the
end of 2025. Responsibilities include but are not limited to:
Oversight of Shelter Operations (40%) Direct Operations Branch to
monitor and help maintain the medical health of animals; ensure
proper daily care and adherence to nutrition, sanitation, and
infectious disease-prevention protocols, guided by the Medical
Branch Direct Operations Branch to monitor and help maintain the
behavioral health of animals, guided by the Behavior Branch; ensure
that Operations Branch staff use low-stress and defensive handling
techniques to support psychological welfare and keep animals and
staff safe Direct Operations Branch to develop, implement,
regularly update, and measure the efficacy of a robust
environmental enrichment program, collaborating closely with the
Behavior and Medical branches Manage and oversee animal intake and
transport processes, partnering with ASPCA partner teams in New
York City Manage and oversee animal placement via direct adoption
and through partnership with the ASPCA---s Centralized Placement
and Adoption Center teams; facilitate the provision of records,
documents and summaries for each animal leaving the R&R Center
Oversee all aspects of the volunteer and foster programs, including
training, onboarding, logistics, and management of
volunteers/fosters Oversee all aspects of the direct adoptions
program Ensure that shelter supply needs are met; approve routine
purchases and oversee the placement of orders, liaising with the
ASPCA---s Procurement Team; maintain an up-to-date inventory of
supplies; ensure supplies are stored properly and stay organized
Stay abreast of sheltering practices and research, sharing new
techniques and discoveries with the R&R Center staff when
applicable; develop relationships with other shelter operations
leaders at the organization Assist with humane euthanasia planning
and procedures, modeling collaboration and team ownership of humane
euthanasia practices Partnering with the Manager of Facilities and
Maintenance, ensure that all facility-related issues are resolved
and the building and grounds are kept in good condition Ensure
compliance with all regulations for operating an animal shelter in
the state of New York; work with the ASPCA---s internal legal
experts to ensure renewal of all licenses on schedule Other duties
as assigned by the VP or other leadership Team Leadership (35%)
Serve as part of a unified leadership team, modeling teamwork, an
integrated care philosophy and mutual respect Collaborate with
other Senior Directors and the VP to make decisions that affect the
whole team; proactively seek opportunities for team/program growth
and serve as a champion for change management Partner with other
R&R Center leaders to facilitate and participate in pathway
planning aligned with an integrated care model, ensuring
appropriate, timely treatment and outcome decisions that take
animals--- physical and psychological needs, as well as current
available resources, into account Along with fellow leads,
coordinate with other teams, including the Behavioral Sciences Team
(BST), Legal Advocacy and Investigations (LAI), Veterinary
Forensics, ARC & CARE, AAH and the Adoption Center to ensure
efficient operations and animal flow among teams, timely and
comprehensive information sharing, and decision-making informed by
all relevant considerations (i.e., medical, operational,
behavioral, and legal statuses) Welcome and answer staff and
volunteer questions about shelter animal care and decisions;
compassionately explain humane euthanasia decisions when needed Be
a regular presence ---on the floor--- to lend a hand, troubleshoot
challenges, cultivate strong relationships, and maintain a
comprehensive understanding of all R&R Center functions Ensure
that the R&R Center staff understand and support their team---s
role in achieving ASPCA goals; help staff feel connected to the
larger, org-wide ASPCA team and to the animal welfare field
Successfully lead the team through adversity common in animal
welfare (coping with humane euthanasia decisions, physically and
psychologically demanding work, etc.) Collaborate and connect
regularly with other ASPCA department leaders, prioritizing
alignment and strong relationships across the organization Along
with other R&R Center leadership, regularly review and update
SOPs, leveraging input from staff to make program improvements;
ensure that changes are clearly communicated to the team Work with
the ASPCA---s Media and Communications, Philanthropy and other
teams, providing donor tours and interviews as needed People
Management (25%) Supervise and manage three direct reports; conduct
regular one-on-one check-ins, career counseling sessions, feedback
sessions, and periodic skip-level meetings Ensure that all R&R
Center supervisors use sound management practices and ASPCA
developmental tools; conduct yearly reviews of direct reports to
measure progress and encourage growth Provide coaching for direct
reports to guide them through people management challenges Ensure
that direct reports and staff show respect and consideration for
all areas of expertise, especially when priorities and perspectives
don---t align Model a healthy work/life balance for team members;
ensure that direct reports do the same Work closely with direct
reports to clearly articulate performance and workplace behavior
expectations for staff; ensure that staff are held accountable for
meeting expectations and are supported in doing so through timely,
productive feedback Use active listening to understand employee
concerns, encouraging and supporting employees to problem solve and
create viable solutions Partner with the ASPCA---s Talent
Acquisition team to hire and onboard well-qualified, dedicated new
R&R Center staff members to fill open positions Employ a
well-designed onboarding process that provides each new team member
with a thorough introduction to R&R Center and ASPCA work,
mission, systems and Core Values Exemplifies the ASPCA---s Core
Values: Has Commitment and dedication to improving the lives of
animals Demonstrates Ownership and feels responsible for outcomes
Believes in Team --- that we are stronger together Seeks to Elevate
others and reimagine what is possible Focuses on Impact ,
specifically making change for animals Qualifications: Thorough
knowledge of animal sheltering and welfare best practices;
comprehensive knowledge of animal shelter operations and programs
Highly effective people- and team-management abilities; can
artfully flex management style to best support diverse individuals
Exceptional leadership skills; considers multiple variables and
stakeholders when making decisions; can inspire a team, lead a team
through challenges, and keep a team focused on the big picture and
mission beyond their daily work Proven history of building and
maintaining positive and productive relationships with others,
including peers, direct reports, and leaders/supervisors Highly
competent coach: able to introduce and help staff implement new
procedures and protocols effectively; able to coach people
managers, especially through challenges and conflicts Excellent
low-stress animal handing and restraint skills; proven strong
defensive handling skills; skill in low-stress restraint for
medical exams and procedures is a plus Resilient; able to work
closely with and make frequent treatment/outcome decisions about
animals who are medically and/or behaviorally compromised
Comfortable making humane euthanasia recommendations and
participating in euthanasia procedures; able to clearly and
compassionately answer staff and volunteer questions regarding
euthanasia decisions Excellent written and oral communication
skills; able to share information with sensitivity and clarity;
able to represent the team and the organization with confidence and
professionalism Possesses critical thinking skills and the ability
to switch between multiple tasks swiftly and competently; able to
quickly and calmly adjust focus and shift priorities based on
animal, team, and organizational needs Driven and eager to take
ownership of critical tasks and projects in a fast-paced, dynamic
work environment; also embodies a ---team player--- spirit,
consulting others and delegating effectively Ability to work on a
team as well as independently; ability to lead as well as follow
instructions Excellent time-management skills with the ability to
manage multiple projects and shift priorities easily Strong
organizational skills and a high level of attention to detail;
meticulous Displays care and concern for the safety and well-being
of self, animals, and others, especially in stressful situations
Able to lift and carry up to 50 pounds and work standing for 8 or
more hours and bend, crouch, kneel and move freely to perform
responsibilities that include handling potentially aggressive
animals in stressful conditions Able to occasionally work in
physically challenging conditions and able to wear appropriate
protective gear, including a protective mask; job responsibilities
may entail exposure to chemical and biological hazards, such as
feces and blood, exposure to sharp objects, working in noisy
environments and working in areas with uneven, wet and slippery
surfaces Fluent in Internet usage and in the use of MS Word, Excel
and PowerPoint; experience using Salesforce or a comparable
database is a plus Able and willing to work flexible hours; able to
occasionally work long days and weekends if required Ability and
willingness to travel periodically, up to 5% of the time Must
provide a valid driver---s license upon hire and pass a motor
vehicle history check demonstrating a safe driving history
Education and Work Experience: HS Diploma or GED required; BS or BA
strongly preferred Minimum of 5 years--- experience managing a
team, preferably in an animal-related field, required; minimum of 2
years--- experience managing a shelter operations team required
Experience in the development and implementation of new shelter
programs (e.g., volunteer, foster, direct adoptions, daily care,
and enrichment) strongly preferred Experience working in an animal
shelter required; experience working with animal victims of cruelty
and neglect preferred Experience handling dogs exhibiting
aggression, fear, and excessive arousal required Fear Free--
Shelter Program certification required or completed within 60 days
of hire Compensation and Benefits: The applicable target hiring
range for this remote role is based on where the employee works,
which for remote roles is the employee---s primary location of
residence, and its respective cost of labor. We have organized the
U.S. varying costs of labor index into three geographic zones. As a
point of reference, below, we have included our ASPCA locations by
geographic zone to illustrate what the hiring range would be in
each of the following areas. Starting pay for the successful
applicant will depend on a variety of factors, including but not
limited to education, training, experience, location, business
needs, internal equity, market demands or budgeted amount for the
role. The target hiring range is for new hire offers only, and
staff compensation may increase beyond the maximum hiring range
based on performance over time. The maximum of the hiring range is
reserved for candidates with the highest qualifications and
relevant experience. The expected hiring salary range for this role
is set forth below and may be modified in the future. Zone 1 (For
example, Asheville, NC; Champaign, IL; Columbus, OH; Gainesville,
FL; Miami, FL; Oklahoma City, OK; Overland, KS; Union, MO;
Weaverville, NC): $116,000 - $124,000 Zone 2 (For example, Los
Angeles, CA): $128,000 - $137,000 Zone 3 (For example, New York,
NY): $141,000 - $151,000 For remote positions, you can view which
zone applies to you based on your location. For questions regarding
other locations not found on the list, please send an email to
Careersaspca.org for more information. For more information on our
benefits offerings, visit our website . Stay Connected --- Join Our
Talent Community If you are interested in joining our team but do
not see a position listed that fits your experience or interests,
please join our Talent Community to stay connected to future
opportunities with the ASPCA. Our EEO Policy: The ASPCA is an Equal
Employment Opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color,
creed, religion, sex, national origin, ancestry, gender, gender
identity or expression, age, marital or domestic partner status,
citizenship status, sexual orientation, disability, genetic
information, military or veteran status, or any other
characteristic protected by applicable federal, state or local
laws, regulations or ordinances. Applicants with disabilities may
be entitled to a reasonable accommodation under the terms of the
Americans with Disabilities Act and certain state or local laws. A
reasonable accommodation is a change in the ASPCA---s standard
application process, which will ensure an equal employment
opportunity without imposing undue hardship on the ASPCA. Please
inform the ASPCA---s People Team if you need an accommodation in
order to complete any forms or to otherwise participate in the
application process. Individuals seeking employment are considered
without regards to race, color, creed, religion, sex, national
origin, ancestry, gender, gender identity or expression, age,
marital or domestic partner status, citizenship status, sexual
orientation, disability, genetic information, military or veteran
status, or any other characteristic protected by applicable
federal, state or local laws, regulations or ordinances. ASPCA is
an Equal Opportunity Employer (M/F/D/V). Please don---t forget to
attach your resume to complete your application. Qualifications:
See above for qualifications details. Language: English (Required)
Education and Work Experience: Our EEO Policy: The ASPCA is an
Equal Employment Opportunity employer. All qualified applicants
will receive consideration for employment without regard to race,
color, creed, religion, sex, national origin, ancestry, gender,
gender identity or expression, age, marital or domestic partner
status, citizenship status, sexual orientation, disability, genetic
information, military or veteran status, or any other
characteristic protected by applicable federal, state or local
laws, regulations or ordinances. Applicants with disabilities may
be entitled to a reasonable accommodation under the terms of the
Americans with Disabilities Act and certain state or local laws. A
reasonable accommodation is a change in the ASPCA---s standard
application process, which will ensure an equal employment
opportunity without imposing undue hardship on the ASPCA. Please
inform the ASPCA---s People Team if you need an accommodation in
order to complete any forms or to otherwise participate in the
application process. Individuals seeking employment are considered
without regards to race, color, creed, religion, sex, national
origin, ancestry, gender, gender identity or expression, age,
marital or domestic partner status, citizenship status, sexual
orientation, disability, genetic information, military or veteran
status, or any other characteristic protected by applicable
federal, state or local laws, regulations or ordinances. ASPCA is
an Equal Opportunity Employer (M/F/D/V). About Us: The ASPCA was
founded in 1866 on the belief that animals are entitled to kind and
respectful treatment by humans and must be protected under the law.
As a 501(c)(3) not-for-profit corporation with more than two
million supporters nationwide, the ASPCA is committed to preventing
cruelty to dogs, cats, equines, and farm animals throughout the
United States. The ASPCA is headquartered in New York City, where
we maintain a full-service animal hospital, spay/neuter clinic,
mobile spay/neuter and primary pet care clinics, a rehabilitation
center for canine victims of cruelty, kitten nursery, adoption
center, and two community veterinary centers. The ASPCA also
operates programs and services that extend nationwide. We assist
animals in need through on-the-ground disaster and cruelty
interventions, behavioral rehabilitation, animal placement, legal
and legislative advocacy, and the advancement of the sheltering and
veterinary community through research, training, and resources. At
the ASPCA, we are committed to fostering a collaborative and
compassionate culture and we welcome all voices to contribute to
our lifesaving mission. Our staff represent a vast array of
backgrounds and diversity dimensions, bringing with them valuable
experiences and perspectives. They join the ASPCA to learn, grow,
and continually do their best work on behalf of animals. We are
inspired by our staff, partners, and the communities we support
across the country who work to improve animal lives. We are
committed to diversity, equity, and inclusion at the ASPCA because
it elevates our organizational culture, aligns with our Core
Values, and enables us to move further and faster toward the
ASPCA---s vision --- that all animals live good lives; valued by
society, protected by its laws, and free from cruelty, pain and
suffering. Applicants that are residents of Colorado: Per CO Senate
Bill 23-058, we cannot generally request or require any age-related
information (i.e., age, DOB, attendance or graduation dates from an
educational institution) on an initial employment application; this
includes any age-related inquiries in the initial interview. We are
permitted to require/request additional application materials; if
those materials contain any age-related information, an applicant
may redact the information before submitting an initial employment
application.
Keywords: Joveo CPA - ASPCA, Middletown , Senior Operations Manager - ASPCA, Executive , Pawling, Connecticut
Click
here to apply!
|