VP, B2B Digital Program Manager
Company: Disability Solutions
Location: New York
Posted on: October 9, 2024
Job Description:
Job Description:Role Summary/PurposeAs a key member of the B2B
Digital Products Team, this leadership role is responsible for
helping drive and achieve Synchrony's business objectives focusing
on the Business Center, Provider Center and Transact platforms. The
B2B Train Leader will be responsible for leading a set of Agile
teams that deliver new features, capabilities and enhanced
merchant, provider and consumer experiences. The preferred
candidate will demonstrate SYF's ability to understand and meet our
client's and customer's needs through technology-driven and
innovative solutions in partnership with Product Management, Go To
Market, TechOps, Credit and other cross functional teams. This
leader will need to be a strategist, executor, and strong
communicator to help identify opportunities for platform and
product expansion that enables profitable growth.Our Way of
WorkingWe're proud to offer you choice and flexibility. At
Synchrony, our way of working allows you to have the option to work
from home, near one of our Hubs or come into one of our offices.
Occasionally you may be required to commute to our nearest office
for in person engagement activities such as business or team
meetings, training and culture events.Essential
Functions/Responsibilities:
- Guide, mentor, and develop a team highly motivated and skilled
Product Owners
- Partner with the Product Management team to develop and
implement new digital platform features and capabilities inclusive
of strategic initiatives, client requests, relevant marketplace
trends, and competitive assessments
- Consult with cross functional groups, clients, and outside
partners to ensure alignment and resource optimization to deliver
on prioritized initiatives and platform roadmaps
- Manage and prioritize the flow of work, including coordination
of multiple teams using the Scaled Agile framework
- Co-lead Agile Program Increment (PI) planning sessions to
define delivery commitments, evaluate dependencies and align on
release schedules
- Measure the train's performance against OKRs/KPIs, and agile
metrics and communicate it's status to stakeholders
- Work closely with the RTE and dependent teams/trains to ensure
clear priorities and impact to backlog items
- Facilitate process and documentation of features aligned to
Large Solution epics / capabilities
- Coordinate with Analytics to develop, monitor and report on key
metrics/KPIs to assess the performance of the--product--and
features and determine necessary enhancements
- Participate in regular updates and governance reviews (i.e. NPI
reviews, stakeholder Updates, etc.) and ensure the train's
adherence to process rigor, CTCs and other key standards (i.e. ADA,
authentication)
- Lead, facilitate, and take responsibility for PO Syncs to
ensure all POs are aligned on all product features across
teams
- Perform other duties and/or special projects as
assignedQualifications/Requirements:
- Bachelor's Degree or, in lieu of a degree, a high school
diploma and 9+ years of marketing experience in the credit card or
financial services industries
- 5+ years marketing/project management experience that
includes:
- 3+ years managing people and teams
- A proven track record of launching new--products or
applications with demonstrated business impact
- Ability to influence and coordinate cross-functional teams and
manage multiple initiatives simultaneously
- Experience with Agile Scrum or the SAFe framework
- Outstanding communications, relationship building, influencing
and collaboration skills
- Strategic thinking with ability to develop and implement
actionable plans to drive business resultsDesired Qualifications:
- 3+ years in financial services or other highly regulated
industry
- 3+ years in Digital and/or Product Management experience
- Strong background working with clients, reporting on
performance and delivering results
- Current on financial services, payments industry trends,
competitors, emerging technologies and companies
- Strong technical knowledge
- Agile/SAFe--Product--Owner
or--Product--Manager--CertificationGrade/Level:
13--------------------------------------------------------------------------------------------
---------------------------------------------- The salary range for
this position is 130,000.00 - 210,000.00 USD Annual and is eligible
for an annual bonus based on individual and company
performance.Actual compensation offered within the posted salary
range will be based upon work experience, skill level or
knowledge.Salaries are adjusted according to market in CA, NY Metro
and Seattle.Eligibility Requirements:
- You must be 18 years or older
- You must have a high school diploma or equivalent
- You must be willing to take a drug test, submit to a background
investigation and submit fingerprints as part of the onboarding
process
- You must be able to satisfy the requirements of Section 19 of
the Federal Deposit Insurance Act.
- New hires (Level 4-7) must have 9 months of continuous service
with the company before they are eligible to post on other roles.--
Once this new hire time in position requirement is met, the
associate will have a minimum 6 months' time in position before
they can post for future non-exempt roles.-- Employees, level 8 or
greater, must have at least 18 months' time in position before they
can post.-- All internal employees must consistently meet
performance expectations and have approval from your manager to
post (or the approval of your manager and HR if you don't meet the
time in position or performance expectations).Legal authorization
to work in the U.S. is required.-- We will not sponsor individuals
for employment visas, now or in the future, for this job
opening.--All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
veteran status.--Our Commitment:When you join us, you'll be part of
a diverse, inclusive culture where your skills, experience, and
voice are not only heard-but valued. We celebrate the differences
in all of us and believe that our individual, unique perspectives
is what makes Synchrony truly a great place to work. Together,
we're building a future where we can all belong, connect and turn
ideals into action. Through the power of our 8--, with more than
60% of our workforce engaged, you'll find community to connect with
an opportunity to go beyond your passions.This starts when you
choose to apply for a role at Synchrony. We ensure all qualified
applicants will receive consideration for employment without regard
to age, race, color, religion, gender, sexual orientation, gender
identity, national origin, disability, or veteran status.Reasonable
Accommodation Notice:
- Federal law requires employers to provide reasonable
accommodation to qualified individuals with disabilities. Please
tell us if you require a reasonable accommodation to apply for a
job or to perform your job. Examples of reasonable accommodation
include making a change to the application process or work
procedures, providing documents in an alternate format, using a
sign language interpreter, or using specialized equipment.
- If you need special accommodations, please call our Career
Support Line so that we can discuss your specific situation. We can
be reached at 1-866-301-5627.---- Representatives are available
from 8am - 5pm Monday to Friday, Central Standard TimeJob Family
Group:Marketing
Keywords: Disability Solutions, Middletown , VP, B2B Digital Program Manager, Executive , New York, Connecticut
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