Director: GM Client Experience - AML KYC Escalation Coordinator

Company: National Black MBA Association
Location: New York
Posted on: October 16, 2024

Job Description:

Job Description:Candidate will be a part of the Client Experience team within the Global Markets (GM) line of business.The FunctionThe Client Experience team is the front line unit who works with clients and internal partners to enhance the client experience, including Know Your Client (KYC) periodic refresh and remediation processes. We work in close collaboration with Global Markets Sales, GM KYC Client Outreach team, and risk partners to support the client lifecycle end to end processes including the Bank's global regulatory and policy requirements as it relates to Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.The team acts as a coordination point for resolving issues/challenges as it relates to clients, including issues stemming from periodic refresh.The RoleThe Global Markets Client Experience - AML KYC Escalation Coordinator will help to resolve client issues across business sectors and regions around KYC requirements.Role Responsibilities

• Work closely with the GM KYC Client Outreach team to assist with requirement clarifications and escalations.
• Main point of contact for KYC escalations with GFC, AML Ops.
• Participate on calls with COS and clients to address KYC questions as needed.
• Partner with KYC support to review, challenge and communicate the KYC refresh forecast including any considerations as it relates to internal capacity as well as client population considerations.
• Oversee and resolve the risks and impacts of non-compliance with KYC processes, including restrictions, closures, and associated business growth impacts.
• Consolidate and escalate client feedback on policy, requirements, and/or jurisdictional nuances to help improve the Bank's processes across lines of business and regions.
• Raise process issues and improvements that collectively help our clients.
• Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed.
• Represent Outreach on exam/audit/regulatory management from a FLU perspective, where needed.
• Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities.
• Embrace a collaborative and output-oriented culture.Required Skills
• Bachelor's degree or equivalent years of experience; Juris Doctorate preferred.
• Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions.
• Experience managing and/or running AML governance programs preferred.
• Must demonstrate a strong client focus.
• Demonstrable ability to work across lines of business, regions, and global client groups.
• Understands how the client book fits into the overall business growth strategy.
• Ability to initiate and build strong relationships with all levels of the organization.
• Excellent interpersonal skills for motivation, collaboration, and encouragement.
• Professional demeanor: Demonstrating patience, composure, and positive attitude.
• Problem-solving and decision-making skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
• Flexibility and adeptness: Handling multiple projects and daily tasks, adjusting to a changing environment, and adapting to new approaches that improve overall work efficiency and effectiveness.
• Initiative: Identify process improvements, demonstrate a 'self-starter' behavior and a willingness to help others, and show potential to require minimal supervision.
• Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail.Shift: 1st shift (United States of America)Hours Per Week: 40Pay Transparency detailsUS - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100) Pay and benefits information Pay range $175,000.00 - $300,000.00 annualized salary, offers to be determined based on experience, education, and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits: This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources, and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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Keywords: National Black MBA Association, Middletown , Director: GM Client Experience - AML KYC Escalation Coordinator, Executive , New York, Connecticut