DIRECTOR, PRODUCT OPERATIONS (REMOTE ELIGIBLE)

Company: Swooped
Location: Little Ferry
Posted on: October 19, 2024

Job Description:

About Our ClientThe hiring company values diversity and inclusivity, encouraging individuals from various backgrounds to apply. It believes in empowering everyone to make a difference and welcomes applicants with nontraditional career paths. As an Equal Opportunity Employer, it provides opportunities irrespective of legally protected status.About The RoleOur client is looking for aDirector of Product Operationsto oversee the seamless strategic planning and execution of product design and development processes, collaborating closely with cross-functional teams. Leading a dedicated team, the successful candidate will drive efforts to enhance operational efficiency, enabling Product, UX, and Engineering teams to focus on customer problem-solving in alignment with the high-level product strategy. This strategic role will involve shaping collaboration within the extended Product, UX, and Engineering organization and with partner functions such as Support, Customer Success, Marketing, and Sales.Founded in 2005, the hiring company offers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale for improved processes and business outcomes.The Director of Product Operations will report to the Sr. Director, UX Research & Operations based in Bellevue, WA, or has the option to work remotely from anywhere in the US where the hiring company is a registered employer.Key Responsibilities:

• Cultivate strong collaborations with cross-functional leaders and stakeholders.
• Streamline and coordinate product release processes in partnership with Sales, Customer Support, and Marketing teams.
• Partner with Product, UX, and Engineering leaders to enhance business rhythms and metrics reviews.
• Act as a model for implementing and testing solutions in the product, driving operational improvements.
• Enhance communication across product, engineering, and stakeholders to ensure alignment.
• Develop tools and practices supporting product design and development activities.
• Define and enforce best practices for goal-setting and tracking measurable results.
• Monitor operational metrics, identify improvement areas, and drive continuous enhancement initiatives.
• Develop onboarding programs, best practices communication, and process improvements.
• Serve as an advisor to leadership, supporting strategic decisions and alignment.Requirements:
  • 6+ years of Product Operations experience, including 3+ years in leadership roles.
  • Direct ownership and drive of product planning, tracking, and release processes.
  • Strong communication and interpersonal skills for effective cross-functional collaboration.
  • Excellent leadership and persuasion skills.
  • Deep understanding of stakeholder needs within a Product/Eng/UX organization.
  • Track record of process improvement and operational efficiency.
  • Ability to identify and mitigate operational risks impacting product delivery.
  • Strong analytical, problem-solving, and decision-making skills.
  • Customer-centric approach to product value delivery.
  • Experience building operational tools.Benefits:
    • Health Savings Account and medical/vision and dental coverage options
    • Equity and Employee Stock Purchase Program
    • 401k Match
    • Monthly stipend, Time Away Program, Parental Leave
    • Volunteer opportunities, professional growth support
    • Teleworking options in the US
      
      Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
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      Remote working/work at home options are available for this role.

Keywords: Swooped, Middletown , DIRECTOR, PRODUCT OPERATIONS (REMOTE ELIGIBLE), Executive , Little Ferry, Connecticut