SVP, Digital Agile Solution Leader
Company: Disability Solutions
Location: New York
Posted on: October 8, 2024
Job Description:
Job Description:Role Summary/Purpose:The Digital Agile Solution
Leader is responsible for driving the execution of digital
servicing initiatives across multiple Agile Trains. This position
will be directly responsible for strategic and tactical leadership
of the digital servicing ARTs, including long term planning,
design, build, launch and customer adoption. This position will
report to the SVP Digital Servicing Leader.Our Way of WorkingWe're
proud to offer you choice and flexibility. At Synchrony, our way of
working allows you to have the option to work from home, near one
of our Hubs or come into one of our offices. Occasionally you may
be required to commute to our nearest office for in person
engagement activities such as business or team meetings, training
and culture events.Essential Responsibilities:
- Provide strategic & tactical program leadership and oversight
of 30+ agile teams aligned to 6 Agile Release Trains (ARTs) across
multiple customer journeys
- Provide oversight for Agile Release Train duties such as
setting Epics, participating in ART ceremonies, project budget, NPI
participation and various ART ceremonies
- Partner with Train Leaders, Tech+Ops, Credit/Fraud, Product
Managers and various department liaisons and external sources to
determine the optimal resource deployment to increase NPS, decrease
call costs and drive digital adoption
- Responsible for partnering with Train Leaders to coordinate the
Agile Train Prioritization Process in partnership with the Product
Manager(s) and directly lead the PI Planning process
- Establish, measure and report on key KPIs in partnership with
the Operations, IT, Credit and Analytics teams
- Partner with the CX and UX teams to identify emerging
technologies and integrate winning consumer concepts, inclusive of
measurement via Addressable Opportunity metrics
- Partner with Growth leadership & Tech Ops to provide updates to
Steering Committee, Client Marketing teams, key clients and ELT
Quarterly Roadmap Reviews (QRR) meetings.
- Guide, mentor, and develop a team of highly motivated and
skilled Train Leaders and agile Product Owners.
- Perform other duties and/or special projects as
assigned.Qualifications/Requirements:
- Bachelor's degree. In lieu of a degree, High School diploma/GED
and 13+ years of experience in Financial Services and Marketing
technology
- 9+ years of experience in implementing and integrating
Marketing and advertising technologies in a scaled Agile large
solutions environment
- Minimum of 6 years of Scaled Agile experience with 5 years of
direct team leadership in Agile framework
- Experience with Agile software development framework, acting in
the Product Manager or Train leader role
- Experience working with technical teams and/or guiding the
integration and implementation of Marketing technology products and
platformsDesired Characteristics:
- Certified Scaled Agile Framework (SAFe) enterprise leadership
professional
- Experience in the consumer financial services including credit
cards and installment loans
- Track record of creative problem solving and ability to thrive
in a cross-functional and virtual environment
- High energy, self-motivated, with strong communication skills
(verbal and written)Grade/Level: 15The salary range for this
position is 200,000.00 - 330,000.00 USD Annual.-- This position is
also eligible for an Annual Incentive Plan target of 25% of salary
and an Annual Equity target of 25% of salary. --Actual compensation
offered within the posted salary range will be based upon work
experience, skill level or knowledge.Salaries are adjusted
according to market in CA, NY Metro and Seattle.Eligibility
Requirements:
- You must be 18 years or older
- You must have a high school diploma or equivalent
- You must be willing to take a drug test, submit to a background
investigation and submit fingerprints as part of the onboarding
process
- You must be able to satisfy the requirements of Section 19 of
the Federal Deposit Insurance Act.
- New hires (Level 4-7) must have 9 months of continuous service
with the company before they are eligible to post on other roles.--
Once this new hire time in position requirement is met, the
associate will have a minimum 6 months' time in position before
they can post for future non-exempt roles.-- Employees, level 8 or
greater, must have at least 18 months' time in position before they
can post.-- All internal employees must consistently meet
performance expectations and have approval from your manager to
post (or the approval of your manager and HR if you don't meet the
time in position or performance expectations).Legal authorization
to work in the U.S. is required.-- We will not sponsor individuals
for employment visas, now or in the future, for this job
opening.--All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
veteran status.--Our Commitment:When you join us, you'll be part of
a diverse, inclusive culture where your skills, experience, and
voice are not only heard-but valued. We celebrate the differences
in all of us and believe that our individual, unique perspectives
is what makes Synchrony truly a great place to work. Together,
we're building a future where we can all belong, connect and turn
ideals into action. Through the power of our 8--, with more than
60% of our workforce engaged, you'll find community to connect with
an opportunity to go beyond your passions.This starts when you
choose to apply for a role at Synchrony. We ensure all qualified
applicants will receive consideration for employment without regard
to age, race, color, religion, gender, sexual orientation, gender
identity, national origin, disability, or veteran status.Reasonable
Accommodation Notice:
- Federal law requires employers to provide reasonable
accommodation to qualified individuals with disabilities. Please
tell us if you require a reasonable accommodation to apply for a
job or to perform your job. Examples of reasonable accommodation
include making a change to the application process or work
procedures, providing documents in an alternate format, using a
sign language interpreter, or using specialized equipment.
- If you need special accommodations, please call our Career
Support Line so that we can discuss your specific situation. We can
be reached at 1-866-301-5627.---- Representatives are available
from 8am - 5pm Monday to Friday, Central Standard TimeJob Family
Group:Marketing
Keywords: Disability Solutions, Middletown , SVP, Digital Agile Solution Leader, IT / Software / Systems , New York, Connecticut
Didn't find what you're looking for? Search again!
Loading more jobs...