Asite application support - Computer Support Analyst: Microsoft Office, PowerPoint, SQL, Helpdesk

Company: IIT, Inc.
Location: New York
Posted on: October 19, 2024

Job Description:

16384 Downtown Manhattan, NY 10004Asite Application Support - Computer Support AnalystLocation: Downtown Manhattan, NY 10004Estimated Length: 12 monthsCompensation: DOEContract Status: OPENRequirementsDescription of Duties:

• Deliver training on the Asite platform to end users.
• Monitor support emails and voicemails received from MTA Asite end users and resolve problems or take appropriate action.
• Gather, organize, and analyze large internal and external data sets to provide insights for management.
• Assist with data entry and clean-up in Asite.
• Assist with developing interactive dashboards of Asite data in Power BI.Required Skills:
• Bachelor's degree in Computer Information Systems or 5 years relevant experience.
• Proficient in Microsoft Office; excellent PowerPoint skills.
• Advanced level of MS Access and/or Excel including advanced formulas, VBA, macros, data tables, charts, and pivot tables.
• Working knowledge of SharePoint and MS Teams.
• Hands-on experience building and publishing customized and interactive dashboards within Power BI.
• Strong organizational and multi-tasking skills.
• Excellent analytical and problem-solving abilities.
• Excellent communication (verbal and written) and customer service skills.
• Ability to handle a high-pressure environment.
• Ability to prioritize urgent requests and multitask.
• Helpdesk experience preferred.
• Experience working in a document management platform strongly preferred; proficiency in Asite is a plus.
• Proficient in SQL is a plus.If you are unable to click on links above to submit your resume, you may email your resume to jobs@iit-inc.com with the subject: IIT Career Site/Resume for JobID=16384.
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Keywords: IIT, Inc., Middletown , Asite application support - Computer Support Analyst: Microsoft Office, PowerPoint, SQL, Helpdesk, IT / Software / Systems , New York, Connecticut