NUTRITION COORDINATOR
Company: South Shore Health
Location: Weymouth
Posted on: October 19, 2024
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Job Description:
Job Description SummarySupervises the provision of nutritional
services for patients in assigned work area, communicating concerns
to manager and/or dietitian. Works collaboratively with colleagues
in clinical service unit teams and across the health system.
Assists patient's with menu selection using principles of good
nutrition/ limitations of diet order while promoting positive
patient outcomes and enhanced patient satisfaction. Responsible for
utilizing automated diet office system to prepare menus for tray
service. Oversees production of meal service on tray line and is
responsible for overseeing quality of items served. Acts as a
resource to Nutrition Guest Representatives and conducts Service &
Safety monitors overseeing compliance to departmental guidelines
and standards of care. Contributes to department goal for
excellence in all patient interactions. Works well with peers and
maintains composure during stressful situations.Job
DescriptionEssential Functions1. Visits patients, of all ages
daily, as assigned, for menu selections. All visits are conducted
in a manner that contributes to positive patient outcomes and
enhances patient satisfaction.a. Utilizes all resources available
(current diet, missing menu, unit manager, etc.) to ensure every
effort is made to visit all patients for their meal selections.b.
All patient interactions advance department's goal for service
excellence. All department scripting is followed.c. Responsive to
patient concerns/complaints: gathers supporting facts, makes notes
for the record and reports incidents to manager. - Acts
independently; utilizing Culture of Service Excellence database for
Service Recovery toolsd. Use time effectively; works well under
pressure2. Utilizes automated diet office system.a. Manages all
EPIC/CBORD functions for processing meals, running reports,
verifying diet orders, allergies, printing of tray tickets and
tally sheetsb. Competent with Room Service Choice application in
both iPads and on desk topc. Works collaboratively with dietitians,
nurses and unit coordinators to ensure all nutrition related orders
are entered into the computer accurately in a timely manner.3.
Checks tray line daily for accuracy of menus and quality of food
served to patients.a. Tray line will be checked accurately, as
noted by patient satisfaction surveys & as observed by tray line
supervisor/managerb. Works collaboratively with tray line
supervisor and cook to identify and correct food quality issues.4.
Corrects patient menus to agree with diet orders, allergies, and
patient specific accommodations.a. Menus reflect knowledge of
therapeutic diet guidelinesb. Menu message notes for specific
accommodations for portion sizes, cut and fix, etc. are accurate.5.
Prepares meal tickets for serving area in accordance with current
diet order and all information on patient profile.a. Tray tickets
are accurate and message notes are properly highlightedb. Tray
tickets and tally sheets are forwarded 30 minutes prior to start of
tray line.6. Technology and Learning: Embraces technological
solutions to work processes that enhance departmental practices,
communication, and continuous learning.a. Effectively utilizes
systems: Outlook, Epic, CBORD, My Time, Health Stream, etc. -
Manages own time card - Monitors emails for communicationsb.
Participates in continued learningcompletes all mandatory education
within expected time frames7. Safety Awareness - Fosters a "Culture
of Safety" through personal ownership and commitment to a safe
environment.a. Observes Nutrition Guest Reps; completes compliance
monitor a minimum of once weekly - 90% of the time.8. Contributes
to department's goal for delivering quality services in accordance
with all applicable policies, procedures, and professional
standards.a. Participates in all performance improvement
initiatives and champions new ideasb. Weekly test trays are
conducted to monitor quality, accuracy, and patient satisfaction -
90% of the time9. Follows procedures of food service handling
standards; for safety and personal hygiene as required by the
Departmenta. Hands are properly washed and/or sanitized - Before &
After protocols are followed. Hair nets and gloves are worn when
serving or working with food in kitchenb. Appearance conveys a
professional image by adhering to department guidelines for diet
office dress codeEssential Function (Cont.)10. Technology and
Learninga. Participates in continued learning and possess a
willingness and ability to learn and utilize new technology and
procedures that continue to develop in their role and throughout
the organization.b. Embraces technological advances that allow us
to communicate information effectively and efficiently based on
role.11. Performs all other duties per operational
needs.Non-Essential Functions Dietetic Technician eligible
POPULATION SPECIFIC COMPETENCIES - NO ASSESSMENT REQUIRED GOAL: To
identify population-specific competencies for direct and indirect
patient care providers and provide a mechanism for assessing and
evaluating age-specific competencies of staff on an annual basis.
Job Function - Performs safe delivery of meal trays to patients.
Criteria for Measurement - Demonstrates knowledge of safety
protocals for various age groups when delivering trays: CHILD: does
not leave child, under 5, unattended with tray or deliver hot
beverages to this age group. ADULT/GERIATRIC: does not leave trays
within reach of patients who appear disoriented confused. JOB
FUNCTION - Takes verbal orders for meals for various age groups
from nursing. Criteria for Measurement - INFANT/CHILD: determines
appropriate food items for various ages - notes patient's age on
pedi menus - offer finger food to toddlers, no coffee/tea under 15,
etc. ADOLECENT/ADULT/GERIATRIC: consults with RD if uncertain what
to send when taking telephone requests.
Keywords: South Shore Health, Middletown , NUTRITION COORDINATOR, Other , Weymouth, Connecticut
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